IT Infrastructure Management  |  Consulting and Implementation  |  Managed Services  |  Security Services  |  

Technical Support  |  Data Center Services  |  Workplace Services  |  Network Services

IT Infrastructure Management

Managing IT infrastructure efficiently is critical for enterprises to go beyond “business as usual”. Superior infrastructure management processes ensure predictable delivery of customer applications, with high reliability, security and performance.

Whether you are looking to reduce costs, improve business to IT alignment, drive innovation, or reduce risks, AMXSOL∞ offers a comprehensive suite of remote Infrastructure management services. AMXSOL∞ helps optimize client's infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) framework and global service network, and robust private network with built in redundancies.

AMXSOL∞ collaborates with its customers to implement smarter IT infrastructure management strategies. Our expertise in remote infrastructure management and operations can reduce overhead costs by over 50%. We offer flexible and SLA driven engagement models.

Our customers get access to an integrated IT infrastructure management platform. This secure 24/7 platform integrates service desk with tools, to monitor and manage all applications and infrastructure, including virtualized infrastructure. It optimizes IT infrastructure performance, keeps real time inventory of IT hardware and software, streamlines work flows and eliminates avoidable expenditure.

We are compliant to industry standards, such as ITIL / ITSM / ISO which allows us to deliver reliable, stable and measurable SLA based services.

Managed Services

An effective and efficient management of the infrastructure can help enterprises reduce their IT expenses by up to 50%. Enterprises need to think beyond 'business as usual' to stay ahead of the game. However, these high savings are tagged with high risks. With their core business heavily dependent on IT infrastructure, they need a smarter strategy. The expertise and resources necessary to monitor, maintain and manage infrastructure must be well balanced with the costs and efficiency.

AMXSOL∞ has the capability to deliver infrastructure management services to large technology companies, mid and small businesses. We collaborate with customers to mitigate all the operational hassles of monitoring, maintaining and managing business applications and infrastructure. This helps our customers achieve the balance between business and operational priorities.

Our service delivery model is based on ITIL guidelines and robust transition methodology. This ensures smooth transitions into steady-state managed support, based on service level objectives.

Our services include

Infrastructure consulting services

• Full-cycle IT assessment consulting service

• Readiness assessment of your IT for infrastructure consolidation

• Conceiving and upgrading your IT strategy

• IT assessment and gap analysis for optimizing ROI

Production application support

• Wide range of application support services through a defined methodology, based on multiple cycles of operations

• IT service desk support along with monitoring, scheduling, managing routine operations of the business applications

• Entreprise infrastructure management and support services

• Monitoring, maintaining and managing of IT Infrastructure across server and storage, application and database and network and security

• Integrated platform with native tools, customer provided tools and open source / proprietary tools to report and manage the PACE (performance, availability, capacity, efficiency) of the IT infrastructure

Desktop application lifecycle management

• Business impact assessment of desktop applications in a distributed environment

• Design processes and tools to reduce the associated service management costs. These include assessment, deployment, patch management, license, asset management and desktop support

Service features

• Enterprise server environment support - UNIX, Linux and Windows

• Middleware application server support - WebLogic, WebSphere, Tomcat, Apache, Coldfusion, .Net and SunONE

• Managed network support services

• Database support and administration - Oracle, SQL Server and MySQL

• Network security monitoring and audit services

• Production application monitoring, operations and maintenance

• Application packaging and management

• Software configuration management, build and release engineering

• Specialized application support for Murex

• Enterprise IT service desk

Our differentiators

• 30% reduction in cost per incident

• Improved service level of SLAs and OLAs

• Considerable reduction in the number of incidents

• Efficient and timely creation of knowledge assets

• Approx. 75% increase in first call closures

• Approx. 20% reduction in total number of support calls

• World class Remote Network Operations Center (RNOC)

• Service delivery approach driven by ITIL/ITSM framework

• Single partner for application development, support, and infrastructure management

Security Services

Enterprises are facing an array of information security threats ranging from malware to sophisticated attacks that compromise their day to day operations. The threat is significant for companies that handle large amounts of customer data. In addition, enterprises need to be compliant with various Government regulations and laws.

AMXSOL∞ end to end security expertise reduces the risks in operating and managing your IT infrastructure that includes network, data center, servers and other IT assets. We help reduce the information security management costs and make them more predictable. Our consultants are certified experts across several domains, such as ISO 27001 LA, CISA, CISM, CEH and CISSP.

Our expertise in professional and managed security services ranges from banking, financial services and insurance sector, to manufacturing, retail and other verticals.

Services offerings

AMXSOL∞ offers a complete lifecycle security services portfolio and provides actionable intelligence in all of its deliverables. Our approach is consultative and business-led, where we first understand our customer’s need, based on which, we define success criteria.

Professional Security Services (PSS): The PSS portfolio is highly consultative in nature with a strong focus on business problem resolution and is available both offshore and onsite. These services are delivered as fixed time projects and leverage our ‘trusted advisory’ role with the customer. We address GRC (governance, risk and compliance), vulnerability and threat management domains.

Managed Security Services (MSS): MSS provide our customers the capability of having their security infrastructure monitored and managed remotely. This allows the customers to focus on their core competence and significantly reduces the total cost of ownership and improves operational efficiencies.

We remotely monitor and manage security infrastructure, in addition to monitoring and managing network and enterprise application infrastructure. The security elements under management include IPS, IDS, Firewalls and VPNs. These are delivered via world class Network Operations Centers (NOCs) in two locations and a Security Operations Center (SOC).

Our differentiators

• Long-term trusted advisor for your security strategy and execution

• Scalability driven approach, with robust delivery models

• Full lifecycle security services portfolio (PSS + MSS)

• Delivers actionable intelligence, enabling early decision making and improved operational efficiencies

Technical Support

Technical support is no longer a reactive function. Today, it is all about foreseeing end-user concerns and devising plans to prevent disappointment. It is the quality of technical support service that directly impacts the bottom line of any business.

AMXSOL∞ has worked with some of the leading technology companies and enterprise businesses and understands their challenges. We offer comprehensive onshore and offshore technical support services for product companies involved in developing enterprise class hardware products and software applications. Our customers achieve significant reduction in the total cost of ownership of their end customers and increase in the product sales, by leveraging our comprehensive services.

Our onshore and offshore technical support includes installation and product support, up and running support, troubleshooting and usage support.

Our round-the-clock technical support approach goes beyond traditional reactive customer issue handling. We believe in proactive customer profiling, predictive analytics and flat tiered models. We collaborate with our customers’ in-house engineers to get a greater understanding of product functionality and technology issues. We leverage this understanding to bridge the gap between real world product issues and technical constraints involved in the development of the product.

Our consulting team plays a key role in assessing readiness and requirements before recommending solutions to customers. This approach enables a higher ROI and greater end user satisfaction.

Service features

• 24/7 services

• Multi channel: Voice, email, chat and web

• Private labeled service

• Quality monitoring

• Dedicated lab

• Field simulations

Packaged services

AMXSOL∞ offers a range of specialized packaged tech support services in addition to the core services.

• Tech support operational assessment

• Transformation to knowledge centered support

• Support contract management

• RMA logistics and life cycle support

• Managed services for the installed base

These services have specific deliverables and are managed by our on-demand experts.

Our differentiators

• Focus on enterprise product support

• Knowledge centric approach: Shift from post failure analysis to predictive analytics

• Increased efficiency in solving problems:

• Overall 30% to 60% improvement in resolution time

• Increased support capacity by 20% to 100%

• Efficient and timely creation of knowledge assets

• First call closures increased by approx. 75%

• Approx. 20% reduction in total number of support calls

• Flat-tier and multi-tier service models

• Direct association with in-house engineering team to offer value added services

Data Center Services

A world-class data center can provide the agility for your business needs to respond quickly to business opportunities, decrease time to market and generate breakthrough ideas. We offer guidance for defining and assessing your data center capabilities to better manage change from technology and business perspectives.

Our Services

We provide storage services, server management, mainframe management, and data center modernization. We offer full spectrum of hosting and automated management and systems.

• Application Support

• Middleware Support

• Operating System Support

• Storage Support

Nature of Support

• Provide 24 x 7 support with various Service Windows

• On call support

We use tool sets that include Peregrine Service Desk, ADMS - Asset Management tool, EON - paging service. Besides the native tools in each technology, we also use state-of-the-art management tools to proactively fix issues before they arise.

Our Data Center Modernization services focus on helping you migrate, consolidate, standardize, automate and virtualize infrastructure assets, thus enabling you to respond more rapidly to changing market conditions in a highly efficient and effective manner while paying only for what you need.

Our solid IT transformation expertise, clear road maps, and global resources enable you to take the necessary steps to achieve a more dynamic and interoperable, automated hosting environment. All the while, you are fully protected by guaranteed up times and multiple safeguards to ensure your data is safe and your business is 100% business / regulatory compliant.

Workplace Services

• AMXSOL∞ Workplace services support PCs, laptops, mobile and thin computing devices, and provide all associated support services such as managing distributed servers and printers, to provide comprehensive management of your total desktop environment.

• The standard features of Workplace services include help desk and field services, asset tracking, and desktop security services. We also offer the following features that compliment these standard features: asset management (that includes end-of-life asset services), procurement and software asset management services; migration services (such as assessment and transformation planning), application packaging and testing, automated software deployment (for operating system application upgrades, and patches) and client device security (patch management).

• We provide desktop management, desktop support, messaging and collaboration, and mobile services which include:

• Complete lifecycle management of desktop and mobile device environments

• Automated provisioning, deployment and support

• Multi-vendor asset management, break/fix, software and infrastructure management

• Our Workplace services can tailor a services profile to each category of user. As a result, you not only receive the appropriate service levels and price points for each user type, but also enhance individual satisfaction. Our user-centric approach enables users to provision workplace services via a web portal on their desktops.

Capability

• Desktop application management

• Messaging – Office 365 Teams and MS Exchange Administration

• WAN administration - L1

• OS Builds

• Backup administration

• Application client modification

• Service Desk support

• Mobile Gateway Administration-Microsoft LCS

Tools Used

• Secure Remote Client

• Microsoft Client, Office 365

Nature of Support

• 24 x 7 support

• 12 x 5 support

• 12 x 6 support

Benefits

• Decreased user downtime

• Increased security and privacy

• Improved tracking and management of hardware and software assets

• Lower total costs

Our unparalleled industry reach and expertise makes us as an industry leader in desktop and help desk services. Through automation and innovative models, we can help you meet the mobility, personalization and IT cost needs of the agile entreprise of the future. We produce the perfect mix of services and service levels to accommodate your entreprise's unique business objectives and needs.

Network Services

AMXSOL∞ Network Services helps your business streamline your business network by monitoring and managing it 24x7. AMXSOL∞ can help ensure peak performance of client’s network by helping deploy appropriate network solutions and providing a comprehensive service to monitor and manage their network elements. AMXSOL∞ Network Services help customers maintain highest level of network performance while lowering operational costs and ensuring uptime.

AMXSOL∞ Network Services portfolio includes:

Network Management: AMXSOL∞ Network Management Services provides monitoring and management services for your network. Some of the key offerings in this space include:

• Managed LAN

• Managed WLAN

• Network Operations

Network Security: AMXSOL∞ Network Security services covers monitoring and management of security elements on your enterprise network. Some of the key offering in this space are:

• Managed Firewall

• Managed IDS/IPS

• Managed VPN/SSL VPN

• Network Access Control

Application Performance Management: AMXSOL∞ provides your business with end-to-end application performance management services to setup and manage a robust application delivery network. AMXSOL∞ offering covers:

• Load Balancers

• WAN Acceleration

• IP Registration and Management

Unified Communications: AMXSOL∞ helps your business to manage business communications efficiently. This service includes:

• IP Telephony

• Unified Messaging

• Contact Center

• Video Conferencing

• Common Interaction Center

AMXSOL∞ Network Services team provides network transformations and consulting services helping customers to migrate their legacy network to latest technologies. AMXSOL∞ manages networks of clients globally. We provide 24x7 monitoring and management of enterprise networks. The network services team is well versed in latest network technologies provided by leading vendors and certified in leading vendor technologies.